CUSTOMER EXPERIENCE
Turn Broken Customer Journeys into Seamless Experiences
CUSTOMER EXPERIENCE
Turn Broken Customer Journeys into Seamless Experiences
CUSTOMER EXPERIENCE
Turn Broken Customer Journeys into Seamless Experiences
The Problem with Customer Experience
Customers use nine different channels to talk with companies. Only 13% feel they get the same level of service across these channels. When people have to repeat their problem multiple times, 65% think about switching to another company. Most businesses can only review 3% of customer conversations, missing key information that could keep customers happy.
What the Numbers Show
76% of customers want smooth transitions between channels
58% of customers will pay more when companies remember their preferences
Companies with strong service across all channels keep 89% of customers versus 33% for those with weak service
Companies that focus on customers are 60% more profitable than those that don't
Keeping 5% more customers can grow profits by 25-95%
What Works
Companies that give great customer experiences share common traits that Pandy helps build:
What works
Companies that give great customer experiences share common traits that Pandy helps build:
What Works
Companies that give great customer experiences share common traits that Pandy helps build:
Connected Conversations on All Channels
Connected Conversations on All Channels
Smart Systems That Predict Needs
Smart Systems That Predict Needs
Better Service Based on Real Data
Better Service Based on Real Data
Customer Feedback That Helps Everyone
Customer Feedback That Helps Everyone
How Pandy Helps
Our system connects broken pieces of customer service into smooth, smart experiences:
How Pandy Helps
Our system connects broken pieces of customer service into smooth, smart experiences:
Conversation Understanding
We turn customer talks into useful insights across all channels
Conversation Understanding
We turn customer talks into useful insights across all channels
Feeling Detection
We help agents spot customer emotions and respond in the right way
Feeling Detection
We help agents spot customer emotions and respond in the right way
Journey Mapping
We show you the complete customer path, not just single moments
Journey Mapping
We show you the complete customer path, not just single moments
Need Prediction
We help you know what customers want before they have to ask
Need Prediction
We help you know what customers want before they have to ask
Main Features
Main Features
Experience Tools
Experience Tools
Path tracking across channels
Effort scoring
Emotion tracking
Churn warning signs
Gap finding
Path tracking across channels
Effort scoring
Emotion tracking
Churn warning signs
Gap finding
Conversation Tools
Conversation Tools
Voice recording analysis
Chat and email review
Social media watching
Need sorting
Topic grouping
Voice recording analysis
Chat and email review
Social media watching
Need sorting
Topic grouping
Customer Insight Tools
Customer Insight Tools
Trend spotting
Competitor awareness
Product feedback gathering
Customer voice collection
Preference tracking
Trend spotting
Competitor awareness
Product feedback gathering
Customer voice collection
Preference tracking
Hidden Patterns We Find
Hidden Patterns We Find
Hidden Patterns We Find
We spot things you might miss in day-to-day work:
We spot things you might miss in day-to-day work:
We spot things you might miss in day-to-day work:
Self-Help Trouble
Feeling Clues
Fixing Gaps
Channel Timing
Loyalty Building
Self-Help Trouble
Feeling Clues
Fixing Gaps
Channel Timing
Loyalty Building
Companies That Will Do Better
Companies That Will Do Better
The facts are clear: companies that use conversation tools across all channels will do better than those that don't. Research shows that customer experience leaders:
Keep 89% of their customers compared to 33% for those with poor service
Make 5.7 times more money than companies with bad customer experiences
Get 3x more value from their customer service spending
Lower service costs by 15-20% while making customers happier
The facts are clear: companies that use conversation tools across all channels will do better than those that don't. Research shows that customer experience leaders:
Keep 89% of their customers compared to 33% for those with poor service
Make 5.7 times more money than companies with bad customer experiences
Get 3x more value from their customer service spending
Lower service costs by 15-20% while making customers happier
Let's Talk About Your Customer Experience
Let's Talk About Your Customer Experience
Let's Talk About Your Customer Experience
Every company faces different challenges. We'll show you ways to fix yours:
Where split systems create choppy customer journeys
When customer feedback doesn't drive company-wide changes
How missed feeling signals lead to complaints and lost customers
Why valuable customer insights stay trapped in the service team
Every company faces different challenges. We'll show you ways to fix yours:
Where split systems create choppy customer journeys
When customer feedback doesn't drive company-wide changes
How missed feeling signals lead to complaints and lost customers
Why valuable customer insights stay trapped in the service team
Every company faces different challenges. We'll show you ways to fix yours:
Where split systems create choppy customer journeys
When customer feedback doesn't drive company-wide changes
How missed feeling signals lead to complaints and lost customers
Why valuable customer insights stay trapped in the service team
