PANDY

The Reality of Modern Contact Centers

For every hour agents spend with customers, they spend two on administrative tasks. According to recent studies, agents lose an average of 4.3 hours daily to documentation and administrative work. Meanwhile, only 3% of customer conversations are ever reviewed by managers, and the average handle time across industries is 6 minutes and 10 seconds.

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For every hour agents spend with customers, they spend two on administrative tasks. According to recent studies, agents lose an average of 4.3 hours daily to documentation and administrative work. Meanwhile, only 3% of customer conversations are ever reviewed by managers, and the average handle time across industries is 6 minutes and 10 seconds.

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The Numbers Tell the Story

The Numbers Tell the Story

Agents lose 4.3 hours daily to documentation and administrative tasks

A single unresolved customer issue costs $382 on average in lost lifetime value

60% of customers will hang up if hold time exceeds two minutes

Only 3% of customer conversations are ever reviewed by managers

According to industry standards, a healthy occupancy rate for agents is between 85-90%

What's Actually Working

What's Actually Working

Some contact centers have found ways to reverse these trends by analyzing 100% of conversations, not just random samples. Here's what they're achieving:
Some contact centers have found ways to reverse these trends by analyzing 100% of conversations, not just random samples. Here's what they're achieving:

Better Agent Performance Through Daily Feedback

Fewer Escalations, More First-Call Resolutions

Accurate Dispositions, Cleaner Data

Knowledge That Evolves With Every Call

PANDY: How We Help

PANDY: How We Help

PANDY: How We Help

Our system addresses these challenges through direct integration with your call center platform:
Our system addresses these challenges through direct integration with your call center platform:

  • Conversation-to-Documentation: Call content becomes structured notes without manual entry

  • Behavioral Coaching: Your agents receive daily growth opportunities based on actual conversations

  • Disposition Accuracy: Your system suggests or applies the correct categories automatically

  • Knowledge Evolution: Your resource library updates itself based on successful resolutions

Core Features at Your Fingertips

Core Features at Your Fingertips

Agent Development

Agent Development

  • Smart call summaries

  • Real-time response suggestions

  • Personalized daily coaching

  • Performance visualization

  • Gap identification

Customer Experience

  • Cross-channel history tracking

  • Sentiment detection

  • Intent recognition

  • Conversation playback

  • Effort reduction suggestions

Operational Efficiency

  • Automated quality assurance

  • Disposition management

  • Ticket categorization

  • Resource forecasting

  • Compliance monitoring

Discover Your Contact Center's Hidden Patterns

Discover Your Contact Center's Hidden Patterns

Discover Your Contact Center's Hidden Patterns

Gain insights you might miss in the day-to-day rush:

Gain insights you might miss in the day-to-day rush:

Gain insights you might miss in the day-to-day rush:

  • Agent Development

  • Customer Experience

  • Workflow Efficiency

  • Knowledge Management

  • Compliance Risk

  • Agent Development

  • Customer Experience

  • Workflow Efficiency

  • Knowledge Management

  • Compliance Risk

Different Industries, Different Needs

Different Industries, Different Needs

Different Industries, Different Needs

Travel & RV Resorts

A travel management company uses Pandy to enhance guest experiences and reduce no-shows by 78%. Their structured, personalized follow-up system improved guest satisfaction scores by 31% while automating routine booking inquiries.

Healthcare

A regional provider network reduced patient callback rates by 41% by using Pandy to identify knowledge gaps and improve post-appointment communication.

The Contact Centers That Will Thrive

The Contact Centers That Will Thrive

The Contact Centers That Will Thrive

The data is clear: organizations that implement conversation intelligence will outperform those that don't. According to industry research, contact centers using these approaches are projected to:
The data is clear: organizations that implement conversation intelligence will outperform those that don't. According to industry research, contact centers using these approaches are projected to:
The data is clear: organizations that implement conversation intelligence will outperform those that don't. According to industry research, contact centers using these approaches are projected to:

  • Handle 24% more interactions with the same staffing

  • Retain agents 37% longer by reducing administrative burden

  • Improve customer satisfaction by 31% through consistent service

  • See agent productivity improve by 22% with AI-driven support tools

  • Handle 24% more interactions with the same staffing

  • Retain agents 37% longer by reducing administrative burden

  • Improve customer satisfaction by 31% through consistent service

  • See agent productivity improve by 22% with AI-driven support tools

Let's Discuss Your Contact Center

Let's Discuss Your Contact Center

Every organization has unique challenges. We'll show you specific ways to address yours:
  • Where agent training consumes too much supervisor time
  • When inconsistent dispositions affect your reporting
  • How knowledge gaps impact resolution rates
  • Why customer journey breakdowns occur between channels

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BOOK A DEMO

BoostPanda

4283 Express Lane, Suite 602-311, Sarasota, FL, 34249
(252) 623-4320

hello@boostpanda.ai

4283 Express Lane, Suite 602-311, Sarasota, FL, 34249
(252) 623-4320

hello@boostpanda.ai

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