Turn conversations
into Jira tickets
Create and track Jira issues from customer conversations. Status changes, comments, and assignments sync in real time.
How it works
Three steps to get started
01
Connect your Jira account
Authorize Pandy via Atlassian OAuth. Select which Jira projects your support team should have access to.
02
Create tickets from conversations
One click to create a Jira issue from any customer conversation. Or link an existing issue. The AI can create tickets automatically too.
03
Stay in sync
Status changes, new comments, and assignee updates in Jira sync back to Pandy in real time. Your support team always has the latest.
Features
Keep support and engineering in sync
Create issues from chat
Select the project, issue type, priority, and assignee - all from within the conversation sidebar. Context stays connected.
Real-time sync
When an engineer updates a ticket status, changes the assignee, or adds a comment in Jira, your support team sees it instantly.
Link existing issues
Search across your Jira projects and link existing tickets to conversations. No duplicate issues, no lost context.
AI-powered ticket creation
The Pandy AI bot can create Jira tickets automatically during a conversation when it detects an issue that needs engineering attention.
Comments from Pandy
Post comments on Jira issues directly from the conversation sidebar. Keep engineers in the loop without switching tools.
Secure OAuth connection
Connects via Atlassian OAuth 2.0. Tokens auto-refresh and are never exposed. Webhook payloads are verified with HMAC signatures.
Ready to connect Jira?
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